Veterans Affairs Canada will pay for your home care. SJTN Care delivers it.
When VAC approves your care under VIP, SJTN bills Veterans Affairs Canada directly. You don't pay out of pocket, file claims, or chase receipts. We do that. You receive the care you've earned.
If you have a service-related disability, VAC may cover the home care services below under VIP. Many veterans qualify and don't know it. We help you find out.
Bathing, dressing, grooming, mobility assistance, transfers, and other daily living support — delivered in your home by trained PSWs and nurses.
Light housekeeping, laundry, meal preparation, and routine tasks that became harder due to your service-related injury or illness.
Snow removal, lawn care, and seasonal yard work. Yes, VAC covers this too. Most veterans don't realize they can claim it.
If your spouse or family member is caring for you, VIP also funds respite time so they can rest, attend appointments, or take a break.
Our staff are oriented in trauma-informed practice for veterans living with PTSD, Operational Stress Injuries (OSI), and chronic pain from service.
Care coordination during your transition from active service to civilian life, working alongside KMFRC and your VAC case manager.
VIP coverage amounts are reviewed annually by VAC. Your case manager confirms what's covered for your file. If you don't have one yet, we'll help you get started.
Home care eligibility under VIP isn't only for the veteran. Your family qualifies too. So do survivors.
CAF and RCMP veterans with a VAC-recognized service-related condition. If you've been assessed by VAC, there's a strong chance you qualify for VIP. If you haven't been assessed yet, your service-related conditions may still make you eligible — we'll help you find out.
Spouses, common-law partners, and primary caregivers may qualify for respite services and homemaking support under VIP when caring for a veteran with significant care needs. Active CAF families in Kingston can also access support through KMFRC referrals.
If you were the primary caregiver to a veteran who has passed, you may still qualify for ongoing VIP benefits such as homemaking and grounds maintenance. Many surviving spouses are eligible and don't know it — call us, we'll check.
Whether you already have a VAC case manager or you're starting from scratch, we meet you where you are.
Easy. Give us your case manager's contact info and we coordinate directly. They send us the authorization, we send you care.
Call us. We'll walk you through the VAC process, help you understand what you may qualify for, and connect you to the right people. No pressure, no commitment.
Designed for veterans and their families — no portals, no jargon, no waiting on hold.
Call us, email us, or fill out the form. Tell us briefly about your situation — current condition, whether you have a VAC case manager, what kind of help you need.
We contact your VAC case manager (or help you start the process if you don't have one). Once VIP authorization is confirmed, we know exactly what's covered.
We schedule and assign care workers familiar with veterans' needs. Same care worker continuity wherever possible. Trauma-informed practice throughout.
VAC pays us directly under VIP. You receive monthly visit summaries — never a bill. If your needs change, we work with your case manager to adjust authorization.
Veteran care works best when the people supporting you talk to each other. We do.
Authorized VIP provider. We bill VAC directly and coordinate with case managers on coverage, scope changes, and renewals.
We coordinate with the Operational Stress Injury Clinic for clients managing PTSD, OSI, and service-related mental health concerns.
We accept referrals from KMFRC and coordinate care for CAF families currently serving as well as transitioning families and veterans.
We process claims directly with CAF Blue Cross and Medavie Blue Cross for eligible services, including SISIP and supplementary benefits.
It depends on what VAC has approved on your file under VIP. The program is needs-based — your VAC case manager determines what's authorized based on your service-related conditions and current care requirements. Once approved, SJTN bills VAC directly. You don't pay out of pocket for approved services. If you don't have a case manager yet, we can help you start the conversation with VAC.
Call us anyway. We'll explain what VIP covers, help you understand if you may qualify, and walk you through how to request a VAC assessment. If you have a service-related condition that affects your daily living, there's a meaningful chance you qualify — many veterans never apply because nobody explained the process. We'll explain it.
Often yes. VIP includes respite hours for the primary caregiver — typically the spouse or adult child caring for the veteran at home. Your case manager confirms the specifics. We'll bring it up in our intake conversation so it doesn't get missed.
Possibly yes. Surviving spouses and primary caregivers of veterans may continue to receive certain VIP benefits — most commonly homemaking and grounds maintenance — after the veteran's passing. Eligibility depends on the veteran's file and your situation. Call us and we'll check.
Yes. We bill both Canadian Forces Blue Cross and Medavie Blue Cross directly for eligible services, including SISIP and supplementary coverage. If you have a separate Blue Cross plan alongside VAC, tell us — we'll coordinate billing across both.
Yes. Our care workers receive orientation in trauma-informed practice specifically for veterans living with PTSD and Operational Stress Injuries. We also coordinate with the OSI Clinic Kingston when clinical care is involved, so your home care and clinical care stay aligned.
Yes. We honour sex-specific preferences for personal care where staffing permits, and most of the time it does. Tell us during intake — many veterans (and especially veteran spouses) have a strong preference and we treat that as a clinical, not optional, matter.
Yes. Active CAF families in Kingston can access our services through KMFRC referrals or directly. We work with CAF Blue Cross for eligible services. If you're posted to CFB Kingston and need home support for your family, reach out and we'll coordinate.
If your VAC authorization is already in place, we can usually begin care within a few days. If we're starting fresh with VAC, the timeline depends on assessments and approvals — but we don't wait passively. We'll keep things moving and tell you exactly where the file is at each step.
We work with both VAC and private coverage on the same file. Some veterans have extended health benefits from a former employer, a pension plan, or supplementary insurance. We coordinate billing so the right payer pays for the right service — and so nothing gets double-billed.
If you've served, or you're caring for someone who did, you've earned a phone call that actually goes somewhere. Let us walk through your options with you — no commitment, no jargon.
Explore your options with ease. Request a callback or contact SJTN Care for quick, personalized support.
A Care Manager will contact you within 24 hours to review your request and discuss your care plan.
Send us a message and we will respond within one business day.
Book a Virtual call for a detailed discussion with family.
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