For Personal Injury Lawyers & Paralegals
SJTN Care is an HCAI authorized home care provider in Kingston & Ottawa. We handle Form 1 assessments, OCF-18 treatment plans, and RN-supervised care for your MVA clients — so your firm stays focused on the claim.
What Your Firm Needs to Know
We understand the file. We speak the language. Your client gets care, your firm gets clean documentation.
We submit OCF-18 treatment plans and OCF-21 invoices through HCAI to your client’s auto insurer. Care is delivered and billed under the SABS ‘incurred expense’ framework with an assignment of benefits on file — the client pays $0 out of pocket and your firm handles no billing.
Our RN team completes attendant care needs assessments (Form 1), prepares OCF-18 treatment plans, and bills the insurer through OCF-21 invoices — all submitted electronically through HCAI. Attendant Care is excluded from the Minor Injury Guideline, so every file we take on is non-MIG.
Since July 2026, only Medical, Rehab, and Attendant Care remain mandatory — Caregiver, Housekeeping, and IRB are now optional add-ons most clients never bought. Our Form 1 assessments isolate and maximize the mandatory Attendant Care pool your client still has access to, so nothing is left on the table when other benefit categories aren’t available.
Our clinical records, Form 1 findings, and care notes become the source material for cost of care expert reports. Thorough documentation from day one strengthens the settlement.
Whether the client needs a few hours of PSW support or full care coordination under a catastrophic designation, we scale to the file. All care is RN-planned and PSW-delivered.
Forms We Handle
Our RN team completes and submits the forms your file depends on. No third-party assessors. No delays.
Form 1
Completed by our RN. Quantifies the hours and level of attendant care your client requires and establishes the insurer’s payment obligation.
OCF-18
Submitted via HCAI to propose specialized nursing care, professional clinical oversight, or rehabilitation assessments that run alongside your client’s Form 1 attendant care schedule. Insurer responds within 10 business days.
OCF-21
Submitted by SJTN via HCAI under the SABS ‘incurred expense’ framework once care is delivered under an approved OCF-18. Backed by an assignment of benefits on file. Your client never sees an invoice and your firm handles no billing.
How a Referral Works
Simple intake. No portal logins. No friction.
Phone or email. Give us the client name, accident date, claim number, and insurer. A brief description of care needs is helpful but not required at intake.
Our RN visits the client at home, completes the clinical assessment, and prepares the Form 1. You receive a written summary for the file.
We submit the Form 1 to activate the client’s monthly attendant care allowance, along with an OCF-18 for any specialized nursing or clinical oversight required. We manage the insurer’s 10-day response window completely and flag any disputes to your office immediately.
PSWs deliver care under RN supervision per the approved plan. Documentation is available to your office on request. You stay focused on the litigation.
Questions
Common questions from personal injury firms in Eastern Ontario.
We bill the insurer directly through HCAI using OCF-21, under the SABS ‘incurred expense’ framework with an assignment of benefits on file. The client pays $0 out of pocket and sees no invoice. Your firm handles no billing. Once the OCF-18 is approved, care proceeds and invoices go directly from SJTN to the insurer.
We notify your office immediately. We provide the clinical documentation to support the original assessment. Your firm handles the dispute with the insurer — we provide the records that make the case.
Yes. Our Form 1 assessments, clinical care notes, and ongoing RN observations are the source material cost of care experts rely on when preparing future care cost reports for settlement or trial.
RN intake assessment within 2 business days. Catastrophic and urgent files are prioritized same-day. OCF-18 submitted to the insurer within 5 business days of the initial assessment.
Yes. We are equipped for catastrophic-designated files and files undergoing catastrophic determination. Complex care needs, extended hours, multi-discipline coordination — we scale to the file.
We serve the Kingston and Ottawa regions, including Frontenac and Lennox & Addington. Contact us to confirm availability based on the client’s location and care needs.
Get in Touch
Call or email our intake team directly. We respond to all referral inquiries within one business day.
We value your privacy
We use cookies to enhance your experience, analyze site traffic, and personalize content. You can choose which cookies to allow below.