As someone receiving care through Ontario Health atHome, you can expect that all employees, board members, and contracted service providers will uphold and support your rights:
- 1Respect and Safety: You have the right to be treated with respect and to be protected from all forms of abuse—physical, sexual, emotional, mental, verbal, or financial.
- 2Dignity and Privacy: Your personal dignity and privacy must be respected, and your independence and involvement in care decisions should be supported.
- 3Individualized Care: You will be treated as an individual, with sensitivity to your unique needs and preferences, including those related to your culture, language, spirituality, and family background.
- 4Freedom from Discrimination: You are entitled to receive services without discrimination, in accordance with the Human Rights Code and the Canadian Charter of Rights and Freedoms.
- 5Culturally Safe Services: If you identify as First Nations, Métis, or Inuk, you have the right to culturally safe care that respects your identity and traditions.
- 6Clear Communication: You have the right to receive information about your care in a format that is clear and accessible to you.
- 7Participation in Planning: You have the right to take part in the assessment and reassessment of your needs, and in the development or revision of your care plan.
- 8Support During Assessments: You may choose someone to be with you during assessments and to help with your care planning and evaluation.
- 9Coordinated Services: You have the right to support in coordinating your services.
- 10Consent: You can give or refuse consent for any care service.
- 11Speak Up Without Fear: You have the right to voice concerns or suggest changes to your care or policies affecting you, without fear of reprisal or discrimination.
- 12Access to Information: You have the right to be informed about the laws, policies, and procedures affecting your care—including this Bill of Rights—and how to make a complaint if needed.
Your Responsibilities as a Patient
Along with your rights, you also have important responsibilities to ensure safe and effective care:
1Respect for Staff: Treat Ontario Health atHome and service provider staff with courtesy and respect. Discrimination, harassment, or violence—including yelling or threats—will not be tolerated.
2Safe Environment: Help provide a safe workplace by:
- Keeping the home smoke and vape free
- Securing pets during visits
- Clearing snow and lighting walkways
- Storing weapons or dangerous items safely
3Active Participation: Be involved in developing your care plan.
4Communication: Keep your care coordinator or nurse updated on changes in your health or support situation.
5Availability: Be prepared and available to receive care as scheduled.
6Notice of Absence: Let your care team know in advance if you will be unavailable for a visit.
7Updated Information: Inform us of any changes in your contact details or treatment location.
8Collaborative Problem-Solving: Work with your care coordinator and service providers to address any concerns about your care.
