Frequently Asked Questions

General Questions

7 questions

SJTN Care offers home healthcare services, including:
- Nursing care (medication administration, wound care, palliative care, etc.)
- Personal support (bathing, dressing, mobility assistance, etc.)
- Homemaking and companionship (housekeeping, meal prep, errands, etc.)
- Healthcare staffing solutions for agencies and facilities
We provide home healthcare services in Eastern Ontario, Canada, including Kingston, and surrounding areas.
You can request services by calling us, emailing us, or filling out our online contact form. Our team will assess your needs and develop a personalized care plan.
Yes, our personal support workers and nurses are available 24/7 to provide care based on your needs.
The cost varies depending on the type and duration of care required. Please contact us for a customized quote based on your needs.
During your initial assessment, one of our care coordinators will visit your home to evaluate your health needs, living environment, and personal preferences. Based on this, we develop a customized care plan tailored specifically for you or your loved one.
In most cases, we can begin providing care within 24 to 48 hours of the initial inquiry. For urgent situations, we do our best to accommodate same-day requests.

6 questions

Our registered nurses and registered practical nurses provide:
- Medication administration
- Ostomy and wound care
- Continence care
- Health monitoring
- Palliative and pediatric care
- Infusion therapy
- Flu vaccination and more
PSWs assist with:
- Bathing, dressing, and grooming
- Oral hygiene and hair care
- Assistance with mobility, transfers, and positioning
- Meal preparation and feeding
- Light housekeeping and laundry
Yes, we do our best to match caregivers based on your preferences and needs. If you have a preferred caregiver, let us know.
We offer both short-term and long-term care options. Whether you need help for a few days or ongoing support, we can accommodate your needs.
Yes, our compassionate palliative care team provides comfort-focused support for patients and their families. We work closely with physicians to manage pain, symptoms, and emotional well-being during this sensitive time.
Our healthcare professionals are trained to handle emergencies. They will provide immediate first aid, contact emergency services if necessary, and notify the patient's family and physician right away.

2 questions

Yes, we provide staffing solutions for:
- Homecare businesses
- Healthcare facilities (hospitals, clinics, senior centers, etc.)
- Medical offices
We have registered nurses (RNs), registered practical nurses (RPNs), personal support workers (PSWs), homemakers, and companions available.
Simply contact us with your staffing needs, and we will match you with qualified professionals based on your requirements.

3 questions

If you are a Registered Nurse, Registered Practical Nurse, Personal Support Worker, Homemaker, or Companion, we’d love to hear from you!
- Submit your application online or email your resume.
The requirements depend on the position, but generally, you need:
- Relevant certification (RN, RPN, PSW, etc.)
- Experience in home healthcare or related fields
- A compassionate and dedicated approach to patient care
Yes! We offer ongoing training and professional development to ensure our team delivers the highest quality care.

5 questions

Yes, we accept private insurance, personal payments, and some government-funded programs. Contact us for more details on coverage.
We accept payments via credit/debit card, e-transfer, and direct billing. Please contact our billing department for assistance.
Yes, we understand healthcare costs can be overwhelming. We offer customized payment plans to make our services more accessible.
We ask for at least 24 hours' notice for cancellations. Cancellations with less than 24 hours' notice may be subject to a cancellation fee. Please refer to your service agreement for specific details.
Yes, we provide detailed receipts for all services rendered. These can be used for insurance claims or tax deduction purposes. Speak to our billing team for more information.

3 questions

Absolutely. We use enterprise-grade encryption and follow all PHIPA (Personal Health Information Protection Act) guidelines to protect your data. Our platform is regularly audited for security compliance.
Yes, our secure patient portal allows you to view your care plan, track upcoming visits, communicate with your care team, and manage billing — all from your computer or mobile device.
Yes, with your consent, authorized family members can be granted access to view care plans and receive updates about your care.