General Questions(7)
SJTN Care offers home healthcare services, including:
- Nursing care (medication administration, wound care, palliative care, etc.)
- Personal support (bathing, dressing, mobility assistance, etc.)
- Homemaking and companionship (housekeeping, meal prep, errands, etc.)
- Healthcare staffing solutions for agencies and facilities
We provide home healthcare in the Kingston and Ottawa regions of Eastern Ontario, including Frontenac and Lennox & Addington. Contact us to confirm availability for your community.
You can request services by calling us, emailing us, or filling out our online contact form. Our team will assess your needs and develop a personalized care plan.
Yes, our personal support workers and nurses are available 24/7 to provide care based on your needs.
The cost varies depending on the type and duration of care required. Please contact us for a customized quote based on your needs.
During your initial assessment, one of our care coordinators will visit your home to evaluate your health needs, living environment, and personal preferences. Based on this, we develop a customized care plan tailored specifically for you or your loved one.
In most cases, we can begin providing care within 24 to 48 hours of the initial inquiry. For urgent situations, we do our best to accommodate same-day requests.
Nursing Care & Personal Support(6)
Our registered nurses and registered practical nurses provide:
- Medication administration
- Ostomy and wound care
- Continence care
- Health monitoring
- Palliative and pediatric care
- Infusion therapy
- Flu vaccination and more
PSWs assist with:
- Bathing, dressing, and grooming
- Oral hygiene and hair care
- Assistance with mobility, transfers, and positioning
- Meal preparation and feeding
- Light housekeeping and laundry
Yes, we do our best to match caregivers based on your preferences and needs. If you have a preferred caregiver, let us know.
We offer both short-term and long-term care options. Whether you need help for a few days or ongoing support, we can accommodate your needs.
Yes, our compassionate palliative care team provides comfort-focused support for patients and their families. We work closely with physicians to manage pain, symptoms, and emotional well-being during this sensitive time.
Our healthcare professionals are trained to handle emergencies. They will provide immediate first aid, contact emergency services if necessary, and notify the patient's family and physician right away.
Healthcare Staffing(2)
Yes, we provide staffing solutions for:
- Homecare businesses
- Healthcare facilities (hospitals, clinics, senior centers, etc.)
- Medical offices
We have registered nurses (RNs), registered practical nurses (RPNs), personal support workers (PSWs), homemakers, and companions available.
Simply contact us with your staffing needs, and we will match you with qualified professionals based on your requirements.
MVA Staffing(8)
RN, RPN, RSW/MSW, and PSW. We also fill specialized roles on request — behavioural support, foot care nurses, attendant care, and others. If you have a need, ask us.
Standard intake confirms staff within 24–48 hours. Catastrophic, CAT-designated, and urgent files are prioritized same-day. Per-shift fills can be same-day or next-day depending on discipline and location.
You do. You remain the provider of record on the file and bill the insurer under your own provider number and HCAI submission. We invoice you for staffing hours on agreed terms. This keeps your SABS / OCF workflow intact.
Yes. Add hours, drop disciplines, swap from per-shift to full team, or wind down at the end of treatment — just let us know.
We serve the Kingston and Ottawa regions, including Frontenac and Lennox & Addington. Contact us to confirm coverage for the client’s location. For files outside our direct coverage, we can discuss referral options.
All clinical staff are registered with their respective Ontario colleges (CNO, OCSWSSW) and current on required certifications. PSWs meet Ontario PSW training standards. Credential summaries available on request.
Yes. We have RNs experienced with catastrophic and CAT files — complex care, multi-disciplinary teams, longer-term engagements, and the documentation rigor those files require.
For full case staffing you get a single point of contact who manages scheduling and any staff issues across the file. For per-shift work, our scheduling team is your direct line.
Personal Injury Lawyers(6)
We bill the insurer directly through HCAI using OCF-21, under the SABS ‘incurred expense’ framework with an assignment of benefits on file. The client pays $0 out of pocket and sees no invoice. Your firm handles no billing. Once the OCF-18 is approved, care proceeds and invoices go directly from SJTN to the insurer.
We notify your office immediately. We provide the clinical documentation to support the original assessment. Your firm handles the dispute with the insurer — we provide the records that make the case.
Yes. Our Form 1 assessments, clinical care notes, and ongoing RN observations are the source material cost of care experts rely on when preparing future care cost reports for settlement or trial.
RN intake assessment within 2 business days. Catastrophic and urgent files are prioritized same-day. OCF-18 submitted to the insurer within 5 business days of the initial assessment.
Yes. We are equipped for catastrophic-designated files and files undergoing catastrophic determination. Complex care needs, extended hours, multi-discipline coordination — we scale to the file.
We serve the Kingston and Ottawa regions, including Frontenac and Lennox & Addington. Contact us to confirm availability based on the client’s location and care needs.
Veterans Program(11)
It depends on what VAC has approved on your file under VIP. The program is needs-based — your VAC case manager determines what's authorized based on your service-related conditions and current care requirements. Once approved, SJTN submits claims to VAC directly. You don't pay out of pocket for approved services. If you don't have a case manager yet, we can help you start the conversation with VAC.
Call us anyway. We'll explain what VIP covers, help you understand if you may qualify, and walk you through how to request a VAC assessment. If you have a service-related condition that affects your daily living, there's a meaningful chance you qualify — many veterans never apply because nobody explained the process. We'll explain it.
You don't have to take our word for it. Call the VAC / Medavie Blue Cross Provider Inquiry Line at 1-888-261-4033 and they can confirm SJTN Care is registered to submit claims under the Veterans Independence Program. We're happy for you to verify before we start — it's the right way to choose a care provider.
Often yes — VIP funds respite hours for the primary caregiver. SJTN doesn't bill respite directly under our current VAC approval, so respite hours are typically arranged through another VAC-designated provider once your case manager authorizes them. We'll flag it during intake so it doesn't get missed, and we coordinate around whatever care is in place.
Possibly yes. Surviving spouses and primary caregivers of veterans may continue to receive certain VIP benefits after the veteran's passing — most commonly housekeeping and grounds maintenance, which VAC pays as annual grants directly to you. Those grants aren't billed through SJTN, but we can help you understand what may apply. Call us and we'll point you in the right direction.
Yes. We submit claims to Canadian Forces Blue Cross and Medavie Blue Cross directly for eligible services. If you have a separate Blue Cross plan alongside VAC, tell us — we'll coordinate across both.
Yes. Our care workers receive orientation in trauma-informed practice specifically for veterans living with PTSD and Operational Stress Injuries. We also coordinate with the OSI Clinic Kingston when clinical care is involved, so your home care and clinical care stay aligned.
Yes. We honour sex-specific preferences for personal care where staffing permits, and most of the time it does. Tell us during intake — many veterans (and especially veteran spouses) have a strong preference and we treat that as essential, not optional.
Yes. Active CAF families in the Kingston and Ottawa regions can contact us directly for home support. Kingston families can also come through KMFRC referrals. We work with CAF Blue Cross for eligible services; contact our team to discuss your location, needs and coverage.
If your VAC authorization is already in place, we can usually begin care within a few days. If we're starting fresh with VAC, the timeline depends on assessments and approvals — but we don't wait passively. We'll keep things moving and tell you exactly where the file is at each step.
We work with both VAC and private coverage on the same file. Some veterans have extended health benefits from a former employer, a pension plan, or supplementary insurance. We coordinate billing so the right payer pays for the right service — and so nothing gets double-billed.
Retire at Home(6)
Adults 65+ with a demonstrated care need, or 60+ with a qualifying chronic condition, who live at home in the Kingston and Ottawa regions and want to avoid moving to a retirement or long-term care home. There's no hard upper age limit — if you'd benefit, we want to hear from you.
Because every plan is personalized, so is the price — you only pay for the support actually needed. After a free consultation and home assessment, we build the plan and walk you through the cost before anything begins. No packages, no long contracts.
Yes — that's the whole point. Your plan scales up or down anytime as needs change, with no penalties. Care adapts with you instead of waiting for a crisis.
Your own dedicated SJTN Care team — Personal Support Workers, Registered Practical Nurses and Registered Nurses, coordinated by a single care coordinator who knows your file.
You get one point of contact and regular family updates, plus a 24/7 phone line for urgent concerns. Families far away get real-time peace of mind.
Retire at Home is a new SJTN Care program. We're launching with a limited cohort in the Kingston and Ottawa regions at founding-member pricing so we can prove the outcomes — fewer hospital visits, fewer falls, more time at home — before we scale it.
Hiring & Careers(3)
If you are a Registered Nurse, Registered Practical Nurse, Personal Support Worker, Homemaker, or Companion, we’d love to hear from you!
- Submit your application online or email your resume.
The requirements depend on the position, but generally, you need:
- Relevant certification (RN, RPN, PSW, etc.)
- Experience in home healthcare or related fields
- A compassionate and dedicated approach to patient care
Yes! We offer ongoing training and professional development to ensure our team delivers the highest quality care.
Billing & Insurance(5)
Yes, we accept private insurance, personal payments, and some government-funded programs. Contact us for more details on coverage.
We accept payments via credit/debit card, e-transfer, and direct billing. Please contact our billing department for assistance.
Yes, we understand healthcare costs can be overwhelming. We offer customized payment plans to make our services more accessible.
We ask for at least 24 hours' notice for cancellations. Cancellations with less than 24 hours' notice may be subject to a cancellation fee. Please refer to your service agreement for specific details.
Yes, we provide detailed receipts for all services rendered. These can be used for insurance claims or tax deduction purposes. Speak to our billing team for more information.
Technology & Privacy(3)
Absolutely. We use enterprise-grade encryption and follow all PHIPA (Personal Health Information Protection Act) guidelines to protect your data. Our platform is regularly audited for security compliance.
Yes, our secure patient portal allows you to view your care plan, track upcoming visits, communicate with your care team, and manage billing — all from your computer or mobile device.
Yes, with your consent, authorized family members can be granted access to view care plans and receive updates about your care.
Other Questions(3)
We maintain the highest standards through:
- Careful screening and background checks for all staff
- Regular training and professional development
- Personalized care plans tailored to each client’s needs
Yes! We offer flexible care plans that can be adjusted at any time based on your needs. Contact us to make changes.
You can reach us via phone or contact form.
- Phone
+1 (613) 870 0843
We are happy to answer any questions and help you find the right care for yourself or your loved one!
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